Update (May 7): I just got my new certificate so it looks like they're back on track.
Apparently Industry Canada, I mean Innovation, Science and Economic Development Canada is unable to print new certificates at the moment. I received this email from them on April 10th:
We are waiting for a back-order of certificate paper, so unfortunately it will still be several weeks before it is printed.
Thank you for your patience.
Regards, Amy Shand Technical Assistant, Amateur Radio Service Centre, Spectrum Management Operations Branch Innovation, Science and Economic Development Canada / Government of Canada ic.ARSC-CSRA.email@example.com / Tel: 1-888-780-3333 / TTY: 1-866-694-8389